True Leisures acts as a travel agent only. We sell various travel related products on behalf of numerous suppliers/ third party providers such as transport, accommodation and other wholesale service providers, airlines, coach, rail and cruise line operators. True Leisures obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made on Client’s behalf subject to the terms and conditions, including conditions of carriage and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not True Leisures. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with True Leisures. If you have any issues or problems whilst travelling, please contact your travel agent prior to making any adjustment to your booking. True Leisures will not be held responsible for any costs incurred as a result of decisions made without prior agreement from your agent. True Leisures will not be liable for any delays/deficiencies of any services provided by the suppliers/third party providers.

All prices are subject to availability and can be withdrawn or varied without notice. Prices quoted are subject to change at any time until full payment is received from the Client and tickets issued. Price changes may occur by reason of matters outside our control which increase the cost of the products or services. On account of such price change, True Leisures reserves the right to recover applicable surcharges to make up for foreign currency fluctuations, changes in the various cross rate of exchange, fuel costs, interest rate on holiday loans and the like if any. Further, we reserve the right to correct any pricing errors or omissions. Prices are per person unless otherwise stated.

All monetary consideration to be paid by the Client is exclusive of Service Tax (GST), where applicable. If Service Tax (GST) is imposed on a supply of Services made pursuant to a booking, the recipient of that supply of Services i.e. the Client must pay an amount equal to the Service Tax (GST) payable in respect of that supply of Services.

1. Standard check in time of Hotel/resort/villa is 14:00 Hrs (2 PM) and standard checkout time is 10:00 Hrs (10 am). Cost of early check-in and late checkout is not included in tour package.
2. Hotel/ resort includes supplementary tea and coffee maker with necessary pouches as complimentary services. Where as, Minibar, laundry, telephone, restaurant service, parlour, gym etc as consider as paid services which billed extra as per usage by the guest.
3. Any damage to the property will directly penalised by the property under the suitable law, hence there is no liable by travel agent in such case.
4. Special request such as room allocation on higher or lower flower, specific meal type, room with particular view, all rooms in a single row  or same floor are consider as special request and can be request at the time of check-in, same is subject to availability and can’t be under by hotel & Tavel agency.

Please be informed, well in advance, that if there is any unusual delay or cancellation of flights, route change or delay in landing of the Air Carrier which results into curtailment of days/nights in the tour package being booked by the company, we cannot be held liable to compensate you for the said loss as the same is not in the hands of the company. In case of tour cancellation by the guest, the separate cancellation of airline shall be applicable.

Web check in compulsory for every traveler, and same need to be done at least 2-4 days prior to departure at own cost. Please carry original document against which flight ticket was booked, and reach airport at least 2-3 hours prior to departure time.

You must reconfirm your flights and check for reschedules on your onward and return flights at least 24 hours prior to each journey as departure times can change.

Please note we act as intermediate agent for any kind of train & bus booking service. If you have taken the complete package from True leisures including the train & bus reservation, if there any cancellation, delay & schedule change by train & bus authorities/vendor toward your reservation which may impact your other booking such as Hotel & activity then True Leisures will not be held responsible to arrange alternative options or compensate against this. You may require to arrange alternative option at your own cost, and applicable refund against bus/train booking as per their cancellation policy will be transfer to your account within 15-20 working day after true leisure receive the same amount from the vendor.  

Specified vehicle type will be available for usage as per itinerary from morning 10 AM to Evening 6:00 PM (8 Hrs~80km) in case of local sightseeing and may vary as per destination which will be clearly specify in the itinerary section, and during airport transfers vehicle will only be serve as one point transfer to another point, any in between halt or additional usage will be subject to request and will be additional on cost. In case of vehicle breakdown or technical issue an alternative arrangement shall be provided. However, in this case, the Company shall not be liable towards any consequential loss, damage or extra costs suffered by the Client for any reasons whatsoever. Any additional usage of vehicle post permit time or itinerary will be on additional charges and subject to availability.

All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort & general wellbeing.

True Leisures is not responsible for any liability including missed sightseeing or subjecting to alternate travel arrangements, if you fail to meet the local concerned representative at assigned timings and pick-up points. True Leisures shall also not refund any cost or expenses incurred for termination of services to be provided due to unacceptable behavior on tour/services. True Leisure is not responsible for the taste, quality of the meal same can be directly coordinated by the guest at reception.

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm a travel and accommodation related arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are non-transferable. All airline tickets must be issued in the name of the passport/photo identity holder, some carriers will deny carriage if the name varies between the travel documents and the airline tickets and the booking may be cancelled subject to cancellation charges. Please review your travel documentation carefully and advise us immediately of any errors in the details as set out in the Checklist. Any errors in names on your travel documentation will be your responsibility if not advised at the time of booking. It is your responsibility to collect all travel documents from us prior to travel.

We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage’s & personal property/s at all times are at the client’s risk.

• The travel agency is not liable for any loss, damage, injury, or inconvenience resulting from acts of God, force majeure events, Weather, Political & war circumstance or actions of third-party suppliers.
• Liability for any claims arising from the provision of travel services is limited to the amount paid for those services.

All cancellation/date change/amendment request shall me marked on our registered mail address [email protected]

Note – during festival season such as Diwali, Holi, Christmas & New Year’s weekend booking are complete nonrefundable and non-changeable and may require 100% advance for booking confirmation.

We are unable to provide a refund to you until we receive the funds from the relevant supplier/ third party provider. Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced or not. Fees will also apply where a booking is changed or tickets or other travel documents are re-issued. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify and reimburse us for the amount of that fee or charge.

As the tour/services to be provided to you are booked in advance from the relevant supplier/third party providers, cancellation of such services earmarked for such product or service, the terms and conditions and cancellation policy of the relevant supplier/third party providers would be applicable in addition to the True Leisure Holiday Terms and Conditions. Any cancellation of tour / services has to be in writing clearly stating the reasons for cancellation. You expressly agree to the foregoing terms. Upon cancellation, True Leisure Holiday has the right to levy such cancellation charges (as specified by True Leisure Holiday at the time of booking) as may be levied by the relevant supplier/third party provider from time to time. Such cancellation policies may be subject to change without prior intimation. Therefore any cancellation of tour / services booked by the Client wilAs the tour/services to be provided to you are booked in advance from the relevant supplier/third party providers, cancellation of such services earmarked for such product or service, the terms and conditions and cancellation policy of the relevant supplier/third party providers would be applicable in addition to the True Leisure Holiday’s Terms and Conditions. Any cancellation of tour / services has to be in writing clearly stating the reasons for cancellation. You expressly agree to the foregoing terms. Upon cancellation, True Leisure Holiday has the right to levy such cancellation charges (as specified by True Leisure Holiday at the time of booking) as may be levied by the relevant supplier/third party provider from time to time. Such cancellation policies may be subject to change without prior intimation. Therefore any cancellation of tour / services booked by the Client will be subject to the cancellation policies of True Leisure Holiday and the relevant supplier/third party service provider. l be subject to the cancellation policies of True Leisure Holiday and the relevant supplier/third party service provider.

The tour package booked by Traveler, can be canceled for want of balance payment of tour package, wherein after subsequent request & Reminders you have failed to deposit the balance payment on time In such a case we reserves the rights to cancel the tour package and shall recover the balance amount, if any from client after adjusting the advance received

All the wildlife safaris booked into any of Indian Wildlife National Park/Sanctuaries are nonrefundable. Even date change request will be considered as cancellation and no payment will be refunded/ adjusted against it.

True Leisures reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a tour due to Force Majeure or any other circumstances. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, airlines, coach operators, etc. and the decision of True Leisures on the quantum of refund shall be final.

Refunds (if any) for amendments and / or cancellations will be paid directly to the Client by True Leisures. It would take at a minimum of sixty (30) business days to process such refunds.

Incase of lockdown in travel destination which result non operational of reserved hotel/resort/transportations, in such scenario traveler will be offered with facility of credit note which will be valid upto another 6 months and can be re-utilized with the same accommodation/itinerary/inclusion and travel agent change/amendment fee shall be exempted from apply. However, if there any tariff difference due to the seasonality/long weekend/festival shall be apply over the package cost and need to be pay at the time of rebooking. Please note credit note facility is subject to approval of reserved hotel.

Incase of refund, same is subject to hotel/resort’s approval and any such request will attract 10% of file charge shall be deducted along with INR 1000/- per person as cancellation charge which is additional to any cancellation imposed by booked hotel/resort. 

Any amendments such as date change/duration/itinerary modification that made to already confirmed bookings will incur a fee of INR 1000/- per person will be charge on each amendment. This is in addition to any fees that may be levied by the supplier such as Hotelier/Cab/activity vendor or airline. Same need to be inform at least 30 days prior to original arrival date. Under the circumstances of postponing the tour services once for any reason, the total costing may not guarantee to remain the same and may increase or decrease as per season of that particular destination and availability of Hotel & transportation. Any request for postpone/prepone or alternation in tour package within 15 days of travel will not be allowed and consider as no-show. After postponing the tour package once, it will be completely non-refundable and non-cancellable. Only written application will be accepted for cancelling any existence travel package/service, same can be mailed at [email protected] 

In case of True Leisures exercising its discretionary rights to alter, amend or cancel any tour or holiday advertised, the Client who has booked for such tour can exercise one of the following options:

• To continue with the tour as altered or amended; or
• To accept any alternative tour, which True Leisures may offer; or
• To unconditionally accept the return of the tour cost charges (after deduction of the actual expenses incurred by us on your booking like travel booking, hotel/flight/cruise cancellation, GST, TDS, service charge of 15% and other overheads as applicable from case to case) in full and final settlement and True Leisures shall not be liable to pay the Client, compensation, consequential loss, damages, additional expenses or interest charges over and above as is computed by True Leisures as per these ‘Terms & Conditions’. The Client will not be entitled to make any grievance or any claims thereafter in respect of the same.

• Please note for any reservation regarding your tour package with True Leisures, we only suggest to use company’s official Account as mentioned below, payments that are transfers to other’s account/employee personal account/ or account that are not related to True Leisures, in such cases we will not be responsible for any loss or undelivered of the contracted services.